Terms & Conditions

 

The www.gracelain.com website is owned and operated by Gracelain. 
Please read this Agreement carefully before accessing or using the website. By placing an order and/or registering in any area of the Gracelain website, you agree to be bound by these terms and conditions.

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Pricing
All prices are in Australian dollars and exclude GST. Prices are correct at the time of posting on website. We reserve the right to change prices without notice

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Products
Fulfilment of orders is subject to availability. In the event of unavailability of products, due to circumstances beyond our control, we will contact you as soon as possible for alternative arrangements.
All colour charts and images are a guide only and may vary due to your monitor and printer calibrations.

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Refunds
In accordance with the Trade Practices Act, a refund or replacement will be provided for all goods found to be faulty or misrepresented in any way.
Please choose carefully as we do not provide refunds for change of mind or incorrect choice. For more information please see our Refunds & Returns Policy

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Privacy
Please refer to our Privacy Policy

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Copyright
Gracelain owns to use all content on this website and is subject to copyright. Use of any trade marks, branding, logos and/or copy of product design is prohibited without the prior written consent of Gracelain.

Disclaimer
Gracelain endeavours to ensure all information is correct on our website, however we do not provide any warranty either express or implied including without limitation warranties of title or implied warranties of merchantability or fitness for a particular use.
Gracelain will not be liable for any damage or loss whatsoever arising out of, or in any way related to, the use of this website and any other site linked to this website.

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Privacy Policy  

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Gracelain understands the importance of keeping personal information private and abides by the Privacy Act.
We take reasonable & appropriate steps to secure stored personal information from unauthorised access.  In order to fully understand your rights we encourage you to read this Privacy Policy. Gracelain reserves the right at any time and without notice to change this Privacy Policy simply by posting such changes on our site. Any such change will be effective immediately upon posting. We do not accept responsibility for the security of information in transit over the internet.
Gracelain collects your personal information (i) to complete transactions with you, (ii) to deliver products and services, (iii) to improve our service and website, (iv) to provide offers that are of interest or benefit to you. 
Personal information collected includes:
Name, postal address, telephone, email address, and payment methods for placed orders and customer enquiries.
We do not sell or rent member or customer lists. Relevant personal information may be shared with third parties only when regarded necessary to complete services and orders for you.
Upon request you have the right to access your stored personal information, you can request this information by contacting us by email.
You are not obliged to provide us with the information we request, however this may mean we are unable to process your order or enquiry.

Mailing lists
You can join our mailing list for regular news on special offers and events. If you wish to be removed for our mailing list please email us clearly with your full name and email address.

Refunds & Returns Policy

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Order Information
Fulfilment of orders is subject to availability. In the event of unavailability of products, due to circumstances beyond our control, we will contact you as soon as possible for alternative arrangements.
All orders must be paid in full prior to delivery.
We reserve the right to cancel orders at any time.

Refunds and Returns Policy
In accordance with the Trade Practices Act, a refund or replacement will be provided for all goods found to be faulty or misrepresented in any way.
Please choose carefully as we do not provide refunds or exchange for change of mind or incorrect choice.
Incorrect, faulty or damaged products can be returned and/or exchanged by contacting us at gracelain.co@gmail.com within 3 days of receiving the product. Please ensure you have your receipt for all returns, refunds and exchanges. Gracelain will cover postage only for incorrect or faulty items.
Gracelain does not cover for damage or misuse by the customer.
All other returns, exchanges and refunds need to be approved by Gracelain before being returned. All products must be unused, in original condition, with proof of purchase and within 14 days of purchase date. Returns, exchanges and refunds are at the customer’s cost and risk.
Returns are only processed once the product has arrived back at our facility. Returns will only be processed to the original method of payment. Once processed, please allow 1-2 business days for the credit to appear back to the original method of payment. Shipping fees and duties are non-refundable.
All care is taken to prevent damage being sent to you, however we do not accept responsibility for damaged or missing items during transit.

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NOTES:
* No refunds & returns on golds, precious metals or lusters. We recommend that you test fire all lusters
* Brushes: All Gracelain brushes are guaranteed against factory defects. If there is a factory imperfection on new brushes, please return the brush and let us know immediately (upon receiving) for the same brush replacement. Otherwise, brushes are not returnable.
* Porcelain and Bone China products: There will be no refunds and returns for Porcelain and Bone China products with speckling or spots as they are natural occurences from manufacturing processes of factories.

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International shipping charges cannot be estimated.
We will get rates for all shipping methods (Australia Post Office, FedEx, and DHL) and will ship using the least expensive method available, unless you choose a specific method below. 

Please leave an email at gracelain.co@gmail.com for International Shipping.